Q: What functions does PETKIT Smart Pet Drinking Fountain have?

A: As an intelligent Drinking Fountain, its triple filter system ensures that each drop of water your beloved pet drinks is fresh and clean. The loving-care mute design ensures that the pet can drinks clean water and the master will not be troubled by the noise. The considerate design for separation of inner and outer barrels enables cleaning and water addition to be more convenient and quicker. The warm prompts for filter element change and for lack of water save energy of the master. The powerful dry burning resistance system protects the device from being damaged due to lack of water inside it when you are not at home. Its intelligent mode can identify day and night environments smartly, adjust water outgoing frequency automatically, ensures that your pet has enough water to drink, and ensures to save energy and protect the environment.

Q: What is water storage capacity of PETKIT Smart Pet Drinking Fountain ?

A: Its water storage capacity is 2L.

Q: Is PETKIT Smart Pet Drinking Fountain electrically powered? How long is the power cable?

A: It is electrically powered, and the power cable is one meter long.

Q: What kind of water is to be added into PETKIT Smart Pet Drinking Fountain ?

A: PETKIT Smart Pet Drinking Fountain has triple filter function, and you are suggested add into running water directly.

Q: Can pet mouth wash or other trace elements be added into PETKIT Smart Pet Drinking Fountain ?

A: Yes, they can, but efficacy of mouth wash or other trace elements or service life of filter element may be affected by doing so.

Q: Why is water turned yellow when PETKITSmart Pet Drinking Fountain is used to filter water for the first time?

A: When the filter element is used for the first time, some residue of raw materials being left in the package, the filter element needs to be soaked into water for two minutes before it is put into the drinking fountain for use (ingredient in yellow water are toxic-less and harmless, it is ion exchange resin. If a little black powder appears in the water, it is normal, for it is residual substance of activate carbon).

Q: How often shall the filter element be changed?

A: PETKIT Intelligent Drinking Fountain has a filter element change prompt, and it shall be changed when the yellow light is on.

Q: How should the filter be changed?

A: Turn off the power, take out the water storage tray and the old filter element. After soak the new filter element for two minutes, put it on the filter element tray and put it back to the water storage tray. Turn on the power, hold the black reset button on the bottom for 5 seconds and it can be used normally.

Q: How often shall PETKIT Smart Pet Drinking Fountainbe cleaned?  And what shall be used for cleaning it?

A: It had better be cleaned once a week. Just clean it with general detergent.

Q: My dog/cat is small in size, can it reach water?

A: Any pet with shoulder height of over 15cm can use it normally, and the dogs or cats of young age will grow up quickly.

Q: After PETKIT Smart Pet Drinking Fountain is filled with water, how long a dog/cat can drink water from it?

A: Daily water drinking quantity of each dog/cat is different, which is subject to actual situations. When it lacks water, the blue indicator on the barrel body will be on, just add water as prompted.

Q: Will the Drinking Fountain be burned if water is not added in time after it lacks water?

A: Water pump of PETKIT Intelligent Drinking Fountain will stop working automatically when it lacks water, so you need not to worry about safety issue.

Q: Does the dog/cat’s biting at the power cable cause any danger?

A: Water and electricity separation design is adopted for PETKIT Smart Pet Drinking Fountain . After the device body is secured, in daily use, only the inner barrel is taken out for adding water or for cleaning. If your pet has the habit to bite, the master can use a cable protective sleeve or fix with a tape to prevent it from biting, and you need not to worry about the inconvenience for use brought by it. The water pump is of dry burning resistance design, and the water pump will cut off power automatically to stop working when water level is too low in the Drinking Fountain to prevent from empty running and drying burning.

Power adapter of PETKIT Smart Pet Drinking Fountain is of DC 12V low voltage output, and no danger of life will be caused in case your pet bites at the power cable.

Q: Will the dog with long hair at the mouth be wetted with water?

The dog with long hair at the mouth needs to be shaved often. PETKIT Smart Pet Drinking Fountain ensures your pet to be healthy by feeding it sufficient water and improving water quality, but hair of your pet should be cared by yourself.